Additional Terms

1. Scope and definitions

1.1 These Quickbutik AI Services Additional Terms (the "AI Terms") are an agreement between Quickbutik AB, a Swedish limited company with corporate identity number 556980-9105 ("Quickbutik", "we"), and you, the merchant. They apply when you use any AI-powered feature in the Quickbutik platform. They supplement Quickbutik's Terms of Service and its Supplementary Agreements, including the Data Processing Agreement and the Acceptable Use Policy (together, the "Main Terms"). If the AI Terms and the Main Terms conflict, the AI Terms apply to the AI Services, except that the Data Processing Agreement prevails on the processing of personal data.

1.2 The AI Services are provided to businesses only. By using them you confirm that you act in the course of your business and not as a consumer.

1.3 In these AI Terms:

• "AI Services" means all features in the Quickbutik platform that use artificial intelligence, including Quick, Design Studio, and text, image and other content generation, as made available from time to time.
• "Input" means anything you or your staff submit to the AI Services, such as prompts, instructions, images, product data and files.
• "Output" means anything the AI Services return to you, such as text, images, designs, suggestions and actions taken in your store.
• "AI Providers" means the third-party companies whose AI models power the AI Services (see section 2).
• "AI Credits" means the units used to pay for use of the AI Services (see section 3).
• "Included Credits" means the AI Credits that come with your subscription plan each billing month.
• "Purchased Credits" means AI Credits you buy separately in a prepaid credit package.

1.4 By activating or using the AI Services, you accept these AI Terms on behalf of your business.

2. The AI Services and our AI Providers

2.1 The AI Services include, among others:

• Quick: an AI assistant that answers questions, gives recommendations and, where you allow it, carries out tasks in your store.
• Design Studio: AI-assisted creation and editing of designs, images and store layouts.
• Generations: AI-generated product texts, page content, translations, images and other content.

2.2 Quickbutik builds the AI Services on models from the following AI Providers, which act as our sub-processors:

2.3 We choose which provider and model handles each request based on quality, speed and cost. We may add, replace or remove AI Providers or models, for example when a provider retires a model. Changes to sub-processors that process personal data are notified as set out in our Data Processing Agreement. Our current list of sub-processors, including the AI Providers, is in Annex 1 to our Data Processing Agreement.

2.4 Quick can take actions in your store, such as creating or editing products, pages, discounts and settings. You decide which actions Quick may take, either by approving each action or by allowing Quick to act on its own.

2.5 This includes automatic modes, such as "Utför", where Quick carries out tasks without asking you to approve each step, and recurring routines that you set up to run on a schedule. Once you have approved or set up such a mode or routine, every run and every result of those runs is your full responsibility, including changes to your store and content shown to your customers. You can pause or delete a routine at any time.

3. AI Credits

How credits work

3.1 All use of the AI Services is paid for with AI Credits. One balance of AI Credits covers every AI feature in the platform, including Quick, Design Studio and all generations.

3.2 Each action uses a number of AI Credits that depends on the feature, the model used and the size of the task. Where practical, the platform shows the expected credit cost before you start an action, and your remaining balance at all times.

Included Credits

3.3 Your subscription plan may include a monthly allowance of Included Credits. The size of the allowance depends on your plan and is shown on our pricing page.

3.4 Included Credits reset at the start of each billing month. A billing month is each 30-day interval of your subscription's payment period. Unused Included Credits do not roll over to the next month and have no cash value.

Purchased Credits

3.5 You can buy additional AI Credits in prepaid credit packages. Purchased Credits are added on top of any Included Credits and do not replace or reduce your plan's allowance.

3.6 Credit packages are always prepaid. Each package contains a fixed number of AI Credits for a fixed price, paid in full at purchase. We never charge you for AI usage beyond the credits you have bought. When your balance reaches zero, the AI Services pause until your Included Credits reset or you buy more.

3.7 Included Credits are always used first. Purchased Credits are used only once your Included Credits for the month are used up.

3.8 Purchased Credits remain valid for 12 months from purchase, as long as your account is active. Unused Purchased Credits expire after 12 months, or earlier if your subscription ends.

No refunds

3.9 All purchases of AI Credits are final and non-refundable, including for unused, partly used or expired credits, except where mandatory law requires otherwise or as stated in section 3.11.

3.10 AI Credits have no cash value. They cannot be exchanged for money, transferred to another store or account, or resold.

3.11 If a request fails because of an error on our side or an AI Provider's side, we will not charge credits for it, or we will restore the credits used. If we permanently discontinue the AI Services as a whole, we will refund the unused Purchased Credits on your account on a pro rata basis. We will also refund your unused Purchased Credits if you terminate your Quickbutik subscription because uptime has fallen below 90% (section 9.2 of the Terms of Service) or because we cannot accommodate your objection to a new sub-processor (section 6.3 of the Data Processing Agreement).

Value of an AI Credit

3.12 The cost of running AI models changes over time. To reflect the actual cost we pay our AI Providers, we regularly review and may adjust how many AI Credits each action uses and the price of credit packages.

3.13 Adjustments apply only going forward. They never change the number of credits already on your balance or the price you paid for them. The current credit cost of each feature is always available in the platform. If we increase the credit cost of a feature by more than 25 %, we will notify you at least 7 days in advance, unless the increase is caused by a change in an AI Provider's prices that we could not reasonably foresee.

Payment

3.14 Prices for credit packages are shown excluding VAT. Payment, invoicing and taxes otherwise follow the Main Terms.

4. Data protection and confidentiality

No training on your data

4.1 We use the AI Providers only through their business API services, under commercial terms that do not allow them to use your Input or Output to train or improve their models. Quickbutik does not use your Input or Output to train AI models either.

4.2 AI Providers may keep Input and Output for a limited time to run the service and detect abuse, and may keep it longer if the law requires it or if content is flagged for violating their usage policies. Retention periods are set by each provider and are listed in our sub-processor list.

What we store

4.3 Quickbutik stores your Output, your conversations with Quick and related settings in your account so you can use them again. You can delete them in the platform. We also log usage data, such as which features you use and how many credits they consume, to bill you correctly, prevent misuse and improve our services.

Personal data

4.4 When you use the AI Services on data about your customers or other people, Quickbutik processes that personal data on your behalf as a processor, under our Data Processing Agreement (DPA). The AI Providers are sub-processors under that DPA.

4.5 Some AI Providers process data outside the EU/EEA, mainly in the United States. Any such transfer is protected by appropriate safeguards under the GDPR, such as the EU-US Data Privacy Framework or the EU Standard Contractual Clauses.

4.6 Only submit the personal data a task actually needs. Do not submit special categories of personal data (such as health data), national identity numbers, payment card details, passwords or other secrets to the AI Services.

4.7 You are responsible for having a legal basis for any personal data you submit, and for informing the people concerned where the law requires it.

4.8 Quickbutik's Privacy Policy describes how we process personal data about you and your staff as account holders.

5. Acceptable use

5.1 The AI Services are intended solely for use in your business, to run and develop your shop on the Quickbutik platform and the storefronts connected to it. Personal or private use, and use for purposes unrelated to your shop, is not permitted. All use must comply with applicable law, the Main Terms and the usage policies of our AI Providers, which form part of these AI Terms.

5.2 You may not use the AI Services to:

• create content that is illegal, discriminatory, harassing, sexually explicit, violent or otherwise harmful;
• create misleading marketing, such as false product claims, unfounded health or environmental claims, or fake prices or discounts;
• create fake reviews, testimonials or endorsements, or content presented as written by real customers;
• create realistic images, video or audio of a real person without their consent, or sexualised or nude images of any real person;
• infringe anyone's copyright, trademark, design or other rights, for example by copying a competitor's texts, images or brand;
• submit content you do not have the right to use;
• manipulate people or exploit their vulnerabilities, including children, in ways prohibited under the EU AI Act;
• try to bypass safety filters, credit metering or usage limits, or try to extract system instructions or model internals;
• access the AI Services through automated means other than the features we provide, or resell or share access with third parties;
• use Output to develop or train AI models that compete with Quickbutik or our AI Providers.

5.3 Quickbutik and our AI Providers monitor use of the AI Services on an ongoing basis to detect misuse, protect the platform and comply with the law. Monitoring uses automated systems and, where needed, manual review of Input, Output and usage patterns.

5.4 If we suspect a breach of this section, we may take immediate action without prior notice. This includes blocking requests, removing Output, and suspending or permanently terminating your access to the AI Services. For serious or repeated breaches, we may also suspend or terminate your Quickbutik account under the Main Terms. We will give you a statement of reasons, and you can appeal under section 5 of the Acceptable Use Policy.

5.5 AI Credits are not refunded when we take action under section 5.4.

6. Output

6.1 As between you and Quickbutik, you own your Input and, to the extent the law allows, the Output. Quickbutik claims no ownership of your Output. You give us the rights we need to process Input and Output to provide the AI Services.

6.2 AI-generated content may not be protected by copyright, and the AI Services may produce similar Output for other users. We do not guarantee that Output is unique or that it does not infringe third-party rights.

6.3 AI can make mistakes. Output may be inaccurate, incomplete, outdated, offensive or unsuitable for your purpose, even when it sounds confident. Quickbutik gives no guarantee of the accuracy, quality, legality or fitness for purpose of any Output. You must review all Output before you publish or act on it, in particular:

• product facts, prices, sizes, materials and safety information;
• legal texts, such as terms, return policies and cookie notices;
• health, environmental and other regulated claims;
• translations;
• changes Quick proposes or makes in your store.

6.4 You bear full and sole responsibility for all Output you publish or use, and for every consequence of that use. This includes errors in product information, prices or legal texts, claims from your customers, competitors or rights holders, and actions or fines from authorities. Quickbutik accepts no responsibility or liability for any such consequences.

7. Labelling of AI-generated content

7.1 You are solely responsible for labelling and disclosing all content generated with the AI Services, whatever its type: text, images, video, audio, designs or translations. You decide whether, where and how to label any Output you publish, and you are responsible for meeting all labelling and disclosure duties that apply, including under the EU AI Act (Regulation (EU) 2024/1689), consumer protection and marketing law. Quickbutik takes no responsibility for the labelling of content you publish.

7.2 Quickbutik may, but is not obliged to, add visible labels or machine-readable markings (such as metadata or watermarks) to Output. Such markings do not reduce your responsibility under section 7.1. You must not remove, alter or hide markings where the law requires them to remain.

7.3 In particular, if you publish AI-generated or manipulated images, video or audio that resemble real people, places or events and could falsely appear authentic ("deepfakes"), you must clearly disclose that the content is AI-generated.

7.4 If you use AI-powered features that interact directly with your customers, such as a chat assistant in your storefront, you are responsible for making sure your customers know they are interacting with AI. You must not present such features as a human.

7.5 You will compensate and hold Quickbutik harmless for any claims, fines, damages and costs that arise because you did not label or disclose AI-generated content as required.

8. Availability, liability and general terms

Availability and changes

8.1 The AI Services are provided "as is" and "as available". Features may be labelled beta or experimental. We do not guarantee that the AI Services will be uninterrupted, error-free or available at all times, and they depend on AI Providers we do not control.

8.2 We may at any time, without prior notice, pause, limit, change or discontinue all or part of the AI Services, or any AI feature, model or AI Provider, for one, several or all merchants. Reasons may include security, preventing misuse, legal requirements or an AI Provider's outage. A temporary pause does not entitle you to a refund of AI Credits. Adding or replacing an AI Provider that processes personal data follows the notice rules in our Data Processing Agreement. Section 3.11 sets out what happens to Purchased Credits if we discontinue the AI Services as a whole.

Limitation of liability

8.3 To the fullest extent permitted by law, Quickbutik is not liable for any direct or indirect loss, damage or cost arising from your use of the AI Services or any Output. This includes lost profit, lost revenue, lost data, damage to reputation, claims from third parties and fines from authorities.

8.4 If Quickbutik is nonetheless found liable, our total liability under these AI Terms is limited to the amount you paid for Purchased Credits in the 12 months before the event that caused the claim.

8.5 Nothing in these AI Terms, including sections 6.4, 8.3 and 8.4, limits liability for intent or gross negligence, or any other liability that cannot be limited under mandatory law. Those sections also do not apply to the processing of personal data, including by AI Providers, which is governed by section 12 of the Data Processing Agreement.

Your responsibility towards us

8.6 You will compensate and hold Quickbutik harmless for any claims, fines, damages and costs, including reasonable legal costs, that arise from your Input, your use of Output, or your breach of these AI Terms.

Changes to these AI Terms

8.7 We may update these AI Terms. We will notify you of material changes at least 30 days before they take effect, by email or in the platform. If you keep using the AI Services after that date, you accept the updated terms.

Termination

8.8 Your access to the AI Services ends when your subscription ends, or when we suspend or terminate it under these AI Terms or the Main Terms. Unused AI Credits are then forfeited, except as stated in section 3.11.

Governing law and language

8.9 These AI Terms are governed by Swedish law. Disputes are settled by the Swedish general courts, with Helsingborg District Court (Helsingborgs tingsrätt) as the court of first instance.

8.10 These AI Terms are written in English. If we provide a translation, the English version prevails.

These AI Terms apply from 5 November 2026.