Privacy policy
Read about personal data and how we handle it.
We want you, as a customer of Quickbutik, to feel safe with how we handle your personal information. We want to assure you that your data is handled in a legally and ethically correct way. By personal data, we mean information that directly or indirectly identifies you.
We use this information to provide our services, give you a better experience, improve the service for you, offer deals tailored to your needs, or otherwise fulfill our obligations.
The following information is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store your data.
Types of data
Contact details
When you register with us, we collect your full name and email address.
Personal data
When you become a customer with us, we store your personal data.
Information about your services
We store information about which services and features you use with us.
Support tickets
Information you provide when contacting us for support is collected so we can help you with your case.
How we collect personal data
We collect and process data that:
- You provide yourself when becoming a customer with us
- You provide yourself when contacting us by chat, email, or voicemail
- Is created when you use our systems, e.g., when you log into your dashboard
- Is stored via cookies that collect information on and from your browser
Exactly which of the above information is stored about you depends on your use of the platform and how you communicate with us.
What do we use your personal data for?
Quickbutik is very careful when processing personal data to protect your personal integrity. For us to process your data, one of the following legal bases must be met:
- We need to process your personal data to fulfill the contract with you.
- There is a requirement to fulfill a legal obligation for Quickbutik.
- The processing is considered, after a balancing of interests, to be in both parties' interest.
- You have given us consent for that specific processing.
A prerequisite for us to be able to provide our service to you is that we can process your personal data. Below we have explained what we use your data for, as well as which legal basis the processing is supported by.
Provision of the platform
Performance of contractTo deliver and manage our service, we process personal data when we need to identify you as a customer. Personal data is also processed when we handle payment for the service.
Communication and support
Legitimate interest, performance of contract, and consentTo give you the best support when you contact us, we may go back through our previous communication with you. We may use personal data from previous contact. When sharing tips on how to use our services, we may also process personal data about you.
Payment for services
Consent and performance of contractAs the basis for invoices, we use your contact details and information about which services you use.
Development of our services and products
Legitimate interest and consentMarketing
Legitimate interest and consentTo specify which services are relevant to market to you, we may process personal data about the services you use and how you use them.
Security and prevention of abuse
Performance of contract and legal obligationTo comply with the requirements of the General Data Protection Regulation and secure our customers' personal data, we also process personal data to prevent use of our services that violates our terms, abuse, attempted intrusions, virus attacks, or other forms of law-breaking.
Statutory obligations
Legal obligationWhere there is a legal obligation for us to process your personal data, personal data will be processed for the purpose of complying with the legal requirements.
How long we keep personal data
We keep your personal data as long as there is a documented purpose to process the data. We may keep personal data longer to comply with a legal obligation, for example accounting law.
Who we share data with
We use SaaS services that help us manage and develop the platform, provide supporting functions, supplement and improve the experience on our platform. Below is an overview of partners, the personal data shared, and why.
| Partner | Usage | Personal data shared |
|---|---|---|
| Marketing and web analytics | Analytics data via third-party cookies for marketing and web analytics to improve our services | |
| Meta / Facebook | Marketing and analytics data | Analytics data via third-party cookies for marketing purposes |
| Asana | Internal storage of customer assignments | Data required to identify customer and customer assignment |
| Slack | Communication between staff | Data required to deliver support services |
| Stripe | Payment for services | Data required to complete a card payment |
| Intercom | Customer cases and communication | Data required to deliver support services |
| Postmark | Sending email | Data required to send email with related information |
| MailerLite | Product updates and marketing | Email address to be able to send to the right recipient |
| Telavox | Customer communication (telephony) | Phone number for incoming or outgoing phone calls |
Authorities: On request, we may be required by law and government decision to share certain personal data with, for example, the Police.
How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information such as personal data and passwords in a secure way. We protect against data leaks by encrypting sensitive information.
Quickbutik\'s servers used to store personally identifiable information are, through our server provider Amazon Web Services, located in a secure environment in Ireland and Frankfurt, Europe.
Quickbutik\'s staff are continuously trained in IT security and have been trained in the General Data Protection Regulation. Only employees who need to provide customer service, invoice, do accounting, or maintain systems are given access to personally identifiable information.
Quickbutik\'s employees are bound by confidentiality agreements and only process the information that is required.
